Bắc Sơn, TP. Thái Nguyên
0989 555 241

Customer Supporter

Thai Nguyen
We are opening several positions for Customer Support.

Customer support is a rather interesting job as it allows you to interact directly and work with customers worldwide. It will help you improve your communication skills and overall English proficiency.

Job Description:

EcomElite is currently expanding at a rapid pace, and in our efforts to cater to a large number of customers using our products, we are looking for multiple Customer Support positions. The responsibilities are quite straightforward, please refer below:

  • Assist customers in using the company’s products.
  • Promptly capture and report any issues to the leader.
  • Collect customer reviews for the company’s products.
  • Support and advise customers on using or upgrading to paid packages for products.
  • Perform other related tasks as assigned.
  • Forward customer insights to the dev team, collaborate with the dev team during product support.
  • Write product documentation under the task division of the leader.
  • Must have proficiency in English specific to Information Technology, particularly in web design and eCommerce as 100% of our customers are international (mandatory).
  • Must have knowledge of HTML/CSS (mandatory).
  • Must be studying Information Technology or have knowledge of it (mandatory).
  • Must be patient with customers and strive to provide the best possible support.
  • Must be responsible and proactive in their work.
  • Must support other team members to provide the best customer service.
  • Must be able to withstand high work pressure.
  • Attractive income that matches your capabilities, with plenty of additional support and bonuses.
  • The company pays for all learning opportunities within its means and promotes to higher positions based on demonstrated abilities.
  • Holiday and annual bonuses, subject to the company’s business performance.
  • Salary reviews one time a year, company trips twice a year.
  • Holiday and annual bonuses, based on the company’s business performance.
  • Subsidies for lunch, summer travel, team building, parties.
  • Enjoy other benefits according to the company’s regulations (hospital visits, weddings, maternity, etc.)
  • Enjoy all public holidays as prescribed by the state. Each year you are entitled to 12 days of paid leave.
  • Free usage of all company amenities.

To apply, please send your CV by clicking to the button below

Email subject: Product Supporter – Full Name
Phone: Mrs Huong – 094 1993212

Work location: Elite Building – 98 Bac Son Street – Hoang Van Thu Ward – Thai Nguyen City

Working hours: 7:30 AM – 5:15 PM (Monday to Friday, alternating Saturdays)