Job Description:

• Support customers in using the company's products.
• Timely identify and report any issues to leadership.
• Collect customer feedback on the company's products.
• Assist and advise customers on using or upgrading to paid packages for the products.
• Perform other related tasks as assigned by leadership.
• Forward detailed customer information to the development team and collaborate with them during product support.

Benefits:

• This job is suitable for those who want a stable job but don’t want to spend time commuting in big cities or are living in rural areas with no suitable companies for their expertise. If you already have a main job, working a 4-hour shift per day is not a bad idea as it offers you a significant additional income.
• Attractive income matching your abilities, with various allowances and additional bonuses (Base salary + performance-based bonuses).
• The company sponsors fees for attending desired courses (Applicable to full-time employees).
• Holiday bonuses and annual bonuses based on the company's business performance.
• Annual salary review.
• Lunch support, summer vacations, team-building activities, and parties (Applicable to full-time employees).
• Enjoy other benefits as per the company’s policies (such as health visits, weddings, maternity, etc.).
• Free access to all company utilities.

Working Hours:

• Flexible shifts (4 hours/shift).
• One day off per week.
• If working on company holidays or weekends, you will receive 200% or 300% of the salary depending on the holiday.

Requirements:

• Basic English proficiency with vocabulary in Information Technology, especially in web design and e-commerce, as 100% of our customers are international (mandatory).
• Basic knowledge of HTML/CSS (mandatory).
• Patience with customers and a commitment to providing the best support possible.
• Responsible and proactive in the job.
• Willingness to support other team members during work.
• Ability to handle high work pressure.